Halo Metrics provides retail security solutions that protect the shopping experience.
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Problem:
A large national hardware chain wanted to improve their customer service and provide quick assistance where merchandise is kept locked.
 
Solution:
Smart Response® was installed in 120 of the national hardware chain stores with 25 help buttons per store. To measure the success of the trial, each receipt included the following survey question, “Did you use the help button?” All receipts with the answer ‘YES’ were compared with the receipts with ‘NO’.
 
Result:
The receipts with the YES answer had an average transaction value that was 16% higher than those who did not use the help button. The business was happy with the results and their ROI!
 
 
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November 27 2017

Sports Experts, Atmosphère and Hockey Experts Boulevard des Récollets Trois-Rivières

This is to show our satisfaction with the anti-theft system sold by Halo Metrics.

This very compact and easy-to-use system can be installed almost anywhere in the store. This allows us to ensure that all of our more expensive coats are protected from theft. It is now more than 3 seasons that we use the anti-theft solution. Although we encountered some minor system faults initially, the company did not hesitate to replace the problematic modules quickly. We are more than happy with the investment. Service with the company or with its representative Mr. Claude Lemire is always fast and professional.

Following our satisfaction with the implementation of the system in our store Boulevard Recollets, we bought this system for our second store freshly renovated. I recommend this investment to you too.

Thank you,

Michael Gelinas Lacombe

Manager and buyer

Brunelle Group

 

August 14, 2017

Sports Expert, Atmosphère et Hockey Experts Centre Rockland Montréal


To whom it may concern,

Due to a problem with the theft of expensive winter coats during the 2013/2014 season, we decided to contact Halo Metrics to find a solution to counter the shoplifting of our expensive coats.

We are in September 2015 and we are opening a new store in Carrefour Laval with two floors of 40 thousand square feet. After a presentation from Halo Metrics, I decided to buy the Quadros that can protect 4 coats each. The cable with clip of a length of 6 feet seemed perfect to protect my coats.

The advantage of this system is that we can install them easily and change places according to our merchandising. Also another main reason to buy the Quadros with 6 foot cables is that the customer can try on a coat without having to ask a sales associate to “unlock” the coat. For this reason, we believe it would increase sales when we have high traffic. This gives our sales associates the time to assist the customer and close the sale. We win on both sides (protected coats and coats sold). As everyone knows if a coat is stolen, we lose a coat, and then we cannot sell it - a double loss.

After two seasons, I'm really excited about the result of my inventory. I'm happy to have made the decision to protect 640 coats with the purchase of 160 Quadros and 640 cables with clips sold exclusively by Halo Metrics. I can say that the Halo Metrics after-sales service is excellent. I strongly recommend this cable protection system from Halo Metrics. You will be surprised of the success to counter the theft - almost 100%! This solution helps us to keep our profits and to increase the sales!

Jonathan Beaulieu copropriétaire de Sports Experts Carrefour Laval 

Following a problem of theft of winter coats during the 2012-2013 season, we called upon Mr. Lemire of Halo Metrics to find a simple and effective solution to counter this problem. The following is a summary of our experience with the solution.
 
In the past, we used steel cables to lock our high-end coasts, but this technique required a lot of handling by our sales consultants, and there was a risk of damaging the merchandise. We noticed that we were losing sales because several clients were hesitating to purchase our products when they realized the time required to try on a coat.
 
We therefore met with Mr. Lemire, who suggested that we try out the AF4000 system for a 2-week period. We gathered comments from our employees, and from a number of customers in the store, in order to evaluate the system’s performance with respect to loss prevention and ease of use, both for employees and for our customers. Following are the points that stood out:
  • Simplicity of use: The action time required to override the system is a few seconds, and the handling procedures for installing the sensors are very simple.
  • Ease of trying on merchandise: Customers are able to try on merchandise freely without needing assistance from a sales consultant. The system has few or no restrictions that would interfere with the comfort of people trying on the product.
  • Effectiveness: The system does not give false alarms (we were concerned about this initially). The sound level is loud enough to be audible throughout the entire area of our store (more than 8,000 sq. ft.); it is a deterrent, but does not give the impression of the customer being a thief if it is activated inadvertently.
  • Visual impact: The module bases, as well as the sensors, are not very visible on the display racks, and hence do not affect the visual appearance of the store. In addition, we use metal plates to attach our module bases, which allows us to move items around in the store as we wish.
 
In light of this trial period, we have concluded that the system is adequate to meet our expectations OR requirements. We have therefore equipped our store with ten (10) module base sets: good for 40 coats.
 
Now that the season is over, we notice that our theft problem has been resolved, since there were no missing items in our annual inventory. We expect to increase the number of theft protection sets for the next season, as we are convinced that this system is effective. We are more than satisfied with the products, and this is why we are very confident in recommending this solution to you to fight shoplifting.
 
If you would like more information on this system, do not hesitate to contact me.
 
Cordially,
 
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The Business:
For the major part of his life, Benoit Ducharme has lived Canadian Tire. Located in Montreal, Quebec, he has applied his extensive merchandising knowledge to serve his clients’ needs and to build a customer oriented business.
 
The Situation:
In the past, Mr. Ducharme has utilized demo models out front with the remaining stock in the back and locked cages in order to keep their merchandise secure. These solutions worked, but caused their own set of challenges for the store.    Although, the store had demonstration models available for customers, in order to purchase the product, they had to wait for a staff member to come and unlock the secure grilled or glass showcases to hand out the product. The system worked in that it kept the shoplifting to a minimum, but it also created a heavy dependency on staff labor while penalizing the honest shoppers and produced long waits for other shoppers. Not to mention the PA system that would constantly call out for staff assistance to the various aisles to help customers.
 
“Spider Wraps give the impression of a higher level of security. So they provide a greater deterrent.” Benoit Ducharme.

It didn’t take long to realize that the situation created poor time management for the staff and less merchandising space available in the store. The negative shopper experience resulted in lowered sales as other shoppers, who had to wait too long for service, walked out. The locked cages took up a lot of floor space and didn’t display the product properly - a big detriment for big ticket items. Another problem was the keys to the locked showcases. With a key cutting center within the store itself, management needed to watch for theft of anyone who could get a copy of the keys.

The Process:
When looking at a full on reorganization of the store, Mr. Ducharme learned about the Spider Wrap security solution offered by Halo Metrics Inc. A tipping point in the decision making process was finding out about the companies who already utilize the product with great success. He realized implementing the new technology was a move that he couldn’t ignore. He had to consider at what point does the initial cost outlay stack up against the cost of NOT bringing the product in?  The Spider Wraps allowed him to remove all the glass and grilled showcases, open up the floor space for new products, display the high end products in a more user friendly way all while eliminating theft problems. It wasn’t long before Mr. Ducharme could see the benefit for other products throughout the store.
 
Implementation:
Determining and identifying the initial products to start with Spider Wrap was the first step. Working with his Halo Metrics rep, power tools were identified as the potential starting point - a product known for its high theft level With the thorough hands-on training and implementation assistance provided by Halo Metrics, the staff learned how to handle, apply, and remove the Spider Wraps in a proficient manner that minimized the disturbance to the store and shoppers.  The advantages were immediate. The Spider Wraps not only reduced the number of staff hours dealing with the locked showcases, it kept the high theft items safe with an unexpected benefit - it reduced pillaging. As the customers could no longer open the boxes and look inside, parts didn’t go missing, and product was no longer damaged by customer handling.
After the training session, the store settled to having two staff members that handle all the implementation of Spider Wraps on the products as they arrive in an efficient seamless manner. The cashiers are comfortable removing the Spider Wraps at the tills where the ‘cookies’ or small plastic discs are collected and returned. The initial test was so successful that Mr. Ducharme moved flat screened TVs, typically stored in the back, out to the front of the store where they could be safely displayed using Spider Wraps.

“Another order will be placed to increase the merchandise horizon and help limit pilfering.” Benoit Ducharme

With the product successfully opening up staff time to serve other customers the atmosphere and sales have balanced out nicely and the PA system no longer calling out incessantly for staff to help customers. Mr. Ducharme is now looking at implementing Spider Wraps in the faucet department. This is one area where pillaging is a problem that Spider Wraps could effectively halt. Other areas under consideration are the GPS units, winches, and fish finders.  The look of the product is professional and appears to be a strong deterrent. Mr. Ducharme is pleased that they have yet to find a Spider Wrap loose in the store. That the Spider Wraps are reusable while providing a long term solution makes them a cost effective answer to an old problem.

Conclusion:
With the store being independently owned and being very conscious of wage costs and service levels, Mr. Ducharme believes it’s important to increase your service level without increasing wage cost through the addition of more staff.

Adding Spider Wraps to the various high ticket, high theft items has:
• Increased sales
• Allowed the company to offer better service to its customers
• Enhanced the customers shopping experience
• Increased the job enjoyment for its own staff
• Reduced theft and pillage

The Spider Wraps have proven to work well. They’ve solved the problems we needed to solve. What’s not to like! 
 
“Halo Metrics is a great security partner. Their cutting edge solutions and strong support have helped our business become more profitable while providing a better shopping experience for our customers.” Benoit Ducharme

Benoit Ducharme
Canadian Tire # 218
ST. Eustache, Quebec
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