Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 1 year
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Halo Metrics Inc. are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. Custom design orders are NOT REFUNDABLE.
A valid RMA number must be written clearly on the outside of the packaging accompanied by original invoice (in some cases Packing Slip). Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to Halo Metrics Inc. Therefore, we recommend that all items shipped to us be insured for damage or loss. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Exchange:
If you received a faulty item and need to exchange it for the same item, or if you would like to exchange an item for a different one, please return the original item through our online RMA Request Form (you will be refunded your original purchase price once we receive the item & refunds are subject to inspection) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
Additional RMA Terms:
Non-Refundable Items
Halo Metrics Inc. will not be held responsible for any custom designed orders should you feel the product does not meet your standard after approving the prototype for production.