Using strategically placed help buttons shoppers can trigger a help request that your staff members receive over the stores communication system. These help requests are tracked and staff responses times are calculated per request. The result is improved customer experience!
One retailer was able to correlate the usage of help buttons to a 16% increase in purchases!
Using strategically placed sensors can trigger detect suspicious merchandise movements and turn on local deterrents (at shelf level). It’ll even notify store personnel! By having notifications sent to your staff, they can quickly return to that aisle to assist the customer or to just have presence in that aisle.
Sometimes you have shoppers that don’t like to ask for help, but really need help. So they spend more time dwelling in that aisle and possibly getting frustrated. We have a solution for retailers to improve their customer engagement! Our Smart Sense Dwell detects when a customer dwells in front of merchandise, at service counters, or via merchandise interactions. The action of dwelling will trigger a notification to a store associate for assistance!
Smart Response – Customer Engagement Featured Solutions