Halo Metrics provides retail security solutions that protect the shopping experience.
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   By :  Ravinder
    Jul 27, 2015 10:43 AM
Richmond, B.C – July 27th, 2015 – Halo Metrics Inc., a leading Canadian retail security and display solutions provider, has signed an exclusive Canadian distribution agreement with Sennco Solutions Inc. for their diverse range of retail security products including display alarms that power up live devices such as smartphones and tablets.
 
Both companies share an aligned vision that retail security solutions can not only protect but improve the in-store shopping experience with innovation in technology and interactive merchandise display solutions.  Sennco Solutions’ technologies add greater depth to the Halo Metrics portfolio and strengthen Halo’s position as the first company to contact for retail security and merchandising solutions in Canada.
 
“At Halo Metrics we understand that retailers are in a highly competitive market, constantly pushing the consumer shopping experience into new directions” said Cheryl Gillott, President of Halo Metrics Inc.  Sennco is developing cutting edge solutions that will help retailers engage shoppers in a new and truly interactive way while maintaining security of merchandise on display within a store.  Halo also believes that customer service is the foundation for innovation;  Sennco shares our commitment to experience protection, customization, and innovation.”
 
Christopher Marszalek, Owner, Sennco Solutions Inc. added, “Halo Metrics is a great partner for Sennco Solutions.  They are known to be highly responsive to their customers, very knowledgeable in the industry, and have the infrastructure to service the Canadian market in the best way possible.  We are excited to move forward with Halo Metrics as our exclusive distribution partner in Canada.”
 
The agreement is effective immediately.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
About Halo Metrics Inc. (www.halometrics.com)
 
In business in Canada since 1988, Halo Metrics has grown to become a leading source for Canadian retailers seeking merchandising and loss prevention solutions.  Our security solutions prevent theft while enhancing the consumer's shopping experience.  Halo Metrics has offices in major centres across Canada with full bilingual English and French technical and sales support.  
 
Twitter: @halometrics
 
About Sennco Solutions Inc. (www.sennco.com)
 
For over 15 years, Sennco has been providing retailers with industry-leading retail security solutions and services. Our Christian based company has gained a loyal following of satisfied customers by going beyond off-the-shelf retail security products. Each of our solutions is designed to maximize efficiency, convenience, and the shopping experience. 
   By :  Ravinder
    May 21, 2015 03:16 PM
In the latest Payment Card Industry (PCI) Data Security Standard update version 3.1 the recommendation to protect your payment devices from theft or tampering is now a requirement instead of a best practice.  This new requirement comes into effect June 30th, 2015.
 
Download the details of the updated security standards and see section 9.9 here: https://www.pcisecuritystandards.org/documents/PCI_DSS_v3-1.pdf
 
For several years Halo Metrics has been working with business across North America to help prevent data breach and POS fraud related to the tampering of payment terminals.   For more information about how to prevent this crime click this link: halometrics.com/pinpad
 
 
The PCI Security Standards Council is an open global forum, launched in 2006, that is responsible for the development, management, education, and awareness of the PCI Security Standards.
 
The Council's five founding global payment brands -- American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc. -- have agreed to incorporate the PCI DSS as the technical requirements of each of their data security compliance programs. 
 
The payment brands require PCI compliance to help mitigate data breaches and prevent payment cardholder data fraud.  Note that enforcement of compliance with the PCI DSS and determination of any non-compliance penalties are carried out by the individual payment brands and not by the Council.
 
For more information about the PCI Security Standards Council please visit their website: https://www.pcisecuritystandards.org/ 
 
   By :  Ravinder
    Apr 27, 2015 03:56 PM
Halo Metrics has a special promotion running this quarter to help Grocery, Drugstore, & Liquor store retailers save on a Checkpoint EAS System. Installation of an EAS system can help you #preventtheft while still letting honest shoppers shop!
 
For details of this amazing promotion click on the links below:
 
Drug Store Grocery Store Liquor Store
 
 
This offer ends June 30, 2015.  Please quote promo code: Q2PROMO on your orders to receive discount.   Special pricing applicable to Checkpoint equipment noted in the promotion details only.  Labour is sold separately.  Promotion is open to Canadian retailers in the Drug/Pharmacy, Grocery, and Liquor business only.  
   By :  Ravinder
    Mar 27, 2015 01:56 PM
 The iS AutoPeg Tag is an anti-theft solution and a natural fit for high-risk items displayed on peg hooks. This solution snaps quickly and safely on single- or double-hole packaging and can be easily removed at POS for reuse.
 
LIGHTWEIGHT AND STRONG
Pinless one-piece design is safe and effective
 
ONE-CLICK LOCKING MECHANISM
Easy attachment on single- or double-hole packages
 
QUICKLY REMOVABLE AT POS
Works with all detachers, including S3 key
 
PRESERVES PRODUCT BRANDING
Minimal interference with package content
 
RUGGED AND REUSABLE
Difficult to defeat with common tools; retains its effectiveness even after repeated use
 
RFID UPGRADABLE
For inventory visibility
 
 
   By :  Ravinder
    Jan 14, 2015 01:20 PM
Technically we were back in the office on the 12th of January!  This year’s edition of the Consumer Electronics Show (CES) is reportedly the biggest in history in terms of attendance and number of exhibitors.  So there was a lot to take in and get our heads around because at the end of the day some of the ideas and concepts are not market ready or won’t be available in Canada for some time.
 
I heard an interesting conversation that explains some of the timing of what was showcased at CES 2015.  Several years ago when Apple unveiled the iPhone in January of 2007 the rest of the tech industry was working toward connecting various devices so that they could work together.  This effort was disrupted by the launch of the iPhone and later the iPad.  Than everyone jumped on the smartphone / tablet bandwagon.
 
Now in 2015 we have come back to this concept of connected things in huge way.  Have you heard of something called the Internet of Things?  It’s hard to escape this concept but basically it is the ability of nearly every type of electronic device to be connected to the internet and allowing communication between devices.  What was on display at CES was a range of devices that could eventually be monitored or controlled by your smartphone via an app.  This includes home automation, wearables, vehicles, and personal health monitors.  
 
Does anyone remember the movie 2001: A Space Odyssey and the computer that controlled everything named Hal? Well I think Hal has been replaced by Siri and hopefully she’s won’t be as much of a control freak as he was!
 
There were several other gadgets at CES this year including drones and robots.  Drones are advancing and it is only a matter of time before we start seeing these locally.  Government regulation for aircraft will still be a bit of a hurdle for these devices before this category will come to market in a huge way.  Also safety improvements in the area of sensing and avoiding objects will need to continue to develop.
 
 
 
Wearables continue to grow.  Smart watches are being produced by everyone!  So the me-too crowd is here in full force.  But Wearables is expanding beyond wrist wear into jewelry, health monitors, apparel, and glasses.
 
 
 
 
 
 
 
Virtual reality systems by Oculus and others are on the cusp of being widely available for the consumer market.  These types of systems don’t really take off until there is content to support the hardware as many of the current applications are gaming related.  Oculus is leading the charge and is collaborating with Samsung on a device that is technically available today as a consumer product.  There are many manufacturers that are trying to get to the consumer market before Oculus so the race is on!  A note to Retailers is that this device will require a full demo as people will want to test out the capabilities of the hardware.  The line of people waiting to test out the Oculus system was probably a hundred deep every day during the show.  The upside here is that it would draw traffic into a store and people will be willing to wait a long time to test it out.  Hmm… potential to increase in store sales for other product??
 
 
 
 
Extreme video recording devices similar to the GoPro have expanded to other manufactures as well.  So the video category isn’t dead but is evolving.  With Social Media recording yourself with a GoPro, smartphone, digital SLR camera, or even a smartwatch seems to be the trend.  That also means the accessories that go with these devices are growing.  Can you say selfie sticks?  
 
 
 
Screens of all types have advanced once again.  We are talking about 4k, 8k, UHD, SUHD, Gorilla Glass, Flexible, and Curved!  I have to believe there is a threshold where the improved resolution of a screen is no longer noticeable by human eyes.   David our National Sales Manager commented that he can only see in 720p.  I am guessing many of us are in the same boat!
 
CES 2015 was a huge show and by all accounts the biggest in history.  Looking forward to seeing some of these devices make it to the marketplace!
 
Follow us on Twitter @halometrics or subscribe to our YouTube channel for more udpates.
 
   By :  Cheryl
    Dec 09, 2014 11:07 AM
Everyone on our team would like to wish you and yours the very best of the Season, and thank you for another successful year of partnership in the Canadian retail marketplace.  We all know what a challenging space this can be and how quickly things change, and we pride ourselves on responding to your needs and being a valued supplier. 

In this our 13th year of donating to the Parkinson Society BC in memory of our founder, Bill Gillott, rather than mailing greeting cards, we thank you for your ongoing support of a great cause.

Wishing you good health and prosperity in 2015!  Enjoy our holiday message: 

 

   By :  Ravinder
    Nov 18, 2014 09:46 AM
Whether it’s Black Friday or Christmas the race is on to maximize retail sales in the last few months of the year.  With the hopes of record in-store and online revenue, retailers are ramping up with extra inventory and temporary staffing.  This is the time when most retailers will make or break their annual sales targets.
 
Within all of this chaos lays the opportunity for thieves to cash in as well.  From Debit and Credit Card Fraud and theft of merchandise to fraudulent returns, it can be a fruitful season for criminals as well.  As retailers are focused on pushing through sales it can be tough to remember to do the little things that can protect the bottom line. 
 
With some help from loss prevention professionals from across Canada we have put together some words of wisdom and a few tips that will help you #preventtheft  this holiday season!
 
 #preventtheft
 
According to Sean Sportun Manager, Security & Loss Prevention at Mac's Convenience Stores, shoplifters can be separated into three categories and their methods of operation vary, but their common goal is the same – to get something for nothing. 
 
  • The first type of shoplifter is The Professional. Professionals target items of high value and most often use sophisticated methods to commit the theft. The Professional shoplifter steals for a living and does so for pure profit. They are patient in their ways and are the most difficult to identify, as they fit in very well and do not take chances.
  • The second type of shoplifter is The Amateur. The Amateur is someone who shoplifts on occasion and takes things for his/her need. This type of shoplifter may steal under peer pressure to impress others or receive a thrill from taking something that does not belong to them. The Amateur shoplifter is the easiest to identify.  
  • The third type of shoplifter is The Drug Addict. The Drug Addict shoplifts to support a drug or alcohol habit. This type of shoplifter will take a chance even if they think they were observed. This shoplifter is very dangerous and may resort to violence when approached. 
 
Within each profile Sean has highlighted we can start to see what motivates a criminal and how they may attempt a theft within your store.  Andrew Brumby, D.B.C./ E.B.C., at MEC furthers this point by saying:
  
“… consider that different demographics of thieves will be deterred by different LP methods. By this I mean that someone who steals something solely because they were presented with an opportunity to get away with it, does so for a completely different reason than someone who is a career criminal feeding an addiction. A security tag might be enough to deter someone of the "opportunistic" mindset, but someone from the "career" mindset will likely require something more creative.  Although this distinction is not always immediately apparent, if we take the time to look at the motivations for these differing groups, as retailers, we will be better able to tailor our responses for our specific loss prevention needs.”
 
Ideally we want to deter criminals or prevent theft before or shortly after they enter a place of business.  Using situational crime prevention, we affect their decisions by convincing them their contemplated crime will be:
 
* Too difficult, and / or
* Too risky, and / or
* Not worth it
 
As a retailer making things “too difficult” or “risky” for a thief is easier than you think.  “Great Customer Service is the biggest deterrent to shoplifting; honest customers love it and dishonest customers hate it!  No matter what physical security tools you have in place if you, a staff member in a retail location, prepare your store with clear sight lines and product displays that are conducive to customer service, you will increase your sales and decrease your losses“ says Brendan Alexander, Director, Corporate Loss Prevention at BC Liquor Distribution Branch.  Indeed most Loss Prevention professionals would agree that great customer service is your first defence against shoplifting.  
 
Angela Auty, Regional Manager – Asset Protection at Luxottica Retail, adds it is important to train associates on how to engage and interact with multiple customers while being aware of their surroundings.  “Associates also need to be educated on the alert signals of a potential shoplifter as well as how to react and respond to a theft/attempted theft.  A Safety Policy needs to be in place and communicated.  Associates are not to accuse/follow or chase shoplifters“ says Angela. 
 
Luxottica stores are located in shopping mall locations which can add some interesting nuances to preventing theft.  Here are her best practices to #preventtheft this holiday season:
 
  • Schedule adequate coverage for peak traffic times.
  • Associates should be positioned at the front of the store to greet customers as they enter. This is also a physical deterrent for anyone intending to steal.
  • Communication between associates working if there is a suspected shoplifter in the store.
  • Partnership with Mall Security.  Request walk-throughs if there is suspicious behavior. Also, have a code word when contacting Mall Security ie: NORA (Need officer right away) so that the suspect is not alerted.
  • Associate awareness of the product.  Holes (in a display or plan-o-gram) should be filled immediately.
  • Re-merchandising if possible so that high end product is not near the front door and exposed to a grab and run.
  • The Shopkeepers Right to Refuse Act.  Known shoplifters should be asked to leave the premises. 
  • ORC (Organized Retail Crime) activity needs to be communicated with other locations in the organization in the geographical area as well as law enforcement. 
  • Limiting the number of teenagers to enter the store if in a large group.
  • Asking customers to leave their backpacks/shopping bags etc behind the sales counter is not advised.  This exposes you to liability should their belongings go missing.
Finally help criminals believe it is “not worth it” by making products difficult to steal for them but not difficult to shop for honest consumers.   There is a difference.  Try to utilize security solutions that may alarm or damage the product if removed improperly and at the same time allow the merchandise to be openly displayed.  Do not lock up your merchandise in cage or behind glass unless it is absolutely necessary because you will lose sales.  We understand that 99% of the shoppers in your store are honest and would like to make a purchase.  So let’s not get in the way of that!
 
Hopefully these words of advice will help you #preventtheft this holiday season!  
 
Follow @halometrics on twitter for more helpful tips and information on protecting the shopping experience.
   By :  Ravinder
    Sep 18, 2014 08:59 AM
Halo Metrics Inc. is pleased to announce that Ron McMurray has joined the company to develop and strengthen their growing service capabilities.  Ron brings to Halo Metrics a wealth of experience that includes successfully managing a technical field service team as his career developed over his nineteen year employment with Checkpoint Systems, and more recently managed installation with Stanley Black and Decker Inc.  
 
In this newly created position located at Halo Metrics Mississauga office, “Ron will help us strengthen and elevate our field service organization to support all of Halo’s product lines, with specific focus on Checkpoint’s EAS solution base”, comments John Petruskavich, V.P Sales, Marketing & Operations.  John further states, “His mandate is to build an industry leading field service team of professionals, second to none in our sector, offering an incomparable service to our clients in quality and responsiveness that our customers have come to expect from Halo Metrics.”
 
Ron said “I am excited to start a new challenge within Halo Metrics Inc. and look forward to working with the team to further support Halo’s customers and their already extensive range of loss prevention solutions. I am fortunate to be joining such a respected company that prides itself on top quality service.”
 
About Halo Metrics Inc. (www.halometrics.com)
 
In business in Canada since 1988, Halo Metrics has grown to become a leading source for Canadian retailers seeking merchandising and loss prevention solutions.  Our security solutions prevent theft while protecting the consumer’s shopping experience.  Halo Metrics has offices in major centres across Canada with full bilingual English and French technical and sales support. 
 
Halo Metrics is the Canadian Master Distributor for Checkpoint Systems. Under the terms of the agreement, Halo Metrics will actively market, sell, install and service Checkpoint's electronic article surveillance (EAS) product portfolio for all retailers in the Canadian market that are not currently part of Checkpoint's national account program.
 
Twitter: @halometrics
 
Contact
Halo Metrics Inc.
Ravinder Sangha, Marketing Manager
1.800.667.9199
rsangha@halometrics.com 
 
   By :  Ravinder
    Aug 15, 2014 10:14 PM
Take advantage of our special Fall Fashion Promotion!  Click on SPECIAL OFFERS. Once in the promotion store use the promo code fall2014 to access discounted pricing on the following items:
 
• G20 Antennas
• Maxi Hard Tags
• Ink Tags
• 72” CableLoks
 
Sale starts August 15th and ends September 30th. Contact your Sales Rep or order online to secure these great deals. Inventory is limited and deals will change periodically so makesure to check in regularly!
 
                                   
   By :  Ravinder
    May 27, 2014 03:03 PM
As Halo Metrics continues to grow and reach new markets we decided to survey our existing customer to see how we are doing and what their perception of the Halo brand was.  It is important for our team to stay connected to our customers and understand their needs.
 
The survey was conducted by a third party research firm.  The target market included existing customers in Loss Prevention, Operations, Merchandising, and other senior managers from our Retail customer base.  We are pleased to share the following highlights from the survey:
 
What is the single MOST IMPORTANT factor you consider when selecting a loss prevention and retail security solutions provider?
 
The top 3 factors that customers felt were most important when selecting a loss prevention and retail security solutions provider were: the effectiveness of the security product (just over 1 in 4), the price of the security product (1 in 4), and the customer service offered by the security solutions provider (1 in 5).
 
  
 
In your experience, where does Halo Metrics excel, if anywhere?
 
 
Customers felt that Halo Metrics excelled in their customer service, as well as product knowledge and availability of products.
 
Please indicate how strongly you AGREE or DISAGREE with the following statements describing Halo Metrics?
   
78% of the respondents agree that Halo Metrics is responsive to their needs.  The majority of customers felt that Halo Metrics understood the impact of security solutions on consumer shopping behaviour, that they were highly knowledgeable, and that they provided great support.
 
There are several key learnings that we take away from the survey.  But the one factor that resonates above all is that we are in business because of our customers.  Their needs are important to Halo Metrics and we will continue to do our best to provide solutions that generate a return on investment with the best customer service support possible.  
 
Thank you to all of the survey respondents for their time and feedback!
 
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